The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

by Joseph A. Michelli

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Make every day a WOW day for your customers, your staff--and your bottom line

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic."
--Eric Ryan, method cofounder and person against dirty

"If you're looking for an inspirational path for...

Format:Hardcover

Language:English

ISBN:0071749586

ISBN13:9780071749589

Release Date:September 2011

Publisher:McGraw-Hill Companies

Length:320 Pages

Weight:1.12 lbs.

Dimensions:1.1" x 5.6" x 8.4"

Related Subjects

Biography & History Business Business & Investing Company Profiles Economics Industries & Professions Leadership Management Management & Leadership Motivational

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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

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