Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication

In both my personal employment as well as my private business, I have found this book to be indispensable. It's a must have for anyone that does business proposals, grants, technical writing or is in leadership. This book is thorough and covers everything you need to know, step by step. Its ease of use is excellent for the novice but its vast information makes it ideal for the expert as well. It's a good book to have in you library. K. Taylor G.I.Solutions, LLC

No dry reading about theory here. Ms. Campbell has created a very useful tool.

This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.