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Paperback Wired and Dangerous: How Your Customers Have Changed and What to Do about It Book
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ISBN: 1605099759

ISBN13: 9781605099750

Wired and Dangerous: How Your Customers Have Changed and What to Do about It

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Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk... This description may be from another edition of this product.

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Format: Paperback

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