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Hardcover Winning at Service: Lessons from Service Leaders Book
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ISBN: 0470848235

ISBN13: 9780470848234

Winning at Service: Lessons from Service Leaders

by , , , et al.
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Ein echter Blick hinter die Kulissen der Dienstleistungsindustrie.

Diskutiert werden die Beispiele von 4 Dienstleistern, die in den letzten 20 Jahren sehr erfolgreich waren und die amerikanische und japanische Konkurrenz aus dem Feld geschlagen haben. Dabei handelt es sich jeweils um die zwei grö ten internationalen Sicherheits- und Food Service Unternehmen.

Mit umfangreichen Interviews der CEOs der jeweiligen Unternehmen - Thomas...

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Format: Hardcover

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