When Words Hurt: How to Keep Criticism from Undermining Your Self-Esteem

Not sure why but for the past 2-3 years I found myself dealing with some very difficult people. I knew all along that my skills in the area of communicating was lacking. I searched and searched for a book that would give me help, purchased this book and that one and came up short. Then one day I came across this book by Mary Heldmann. Read it through and knew that I had found 'the' book. I'm now on my 4th or 5th reading and still love it. This time I'm doing a study on it. If your having difficulties with people, this is the book for you.

This book not only prevents your hurting other people with your words, but it also teaches you how to consider the motivation behind words directed at you from other people. When you learn how and why people use words to manipulate your feelings, you can alter your reaction to protect yourself from hurt.