"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it." "Jon Yates gives consumers a great primer on how to solve their own customer service problems." Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to...
--Amy Dickinson, New York Times bestselling author and America's favorite advice columnist
--Angie Hicks, Founder of "Angie's List"