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Paperback What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal Book
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ISBN: 0984983821

ISBN13: 9780984983827

What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

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What's Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your "Vital Few." The book focuses on 9 different ways to do the "little extras" to promote customer advocacy and drive employee engagement with these key stakeholders.The Golden Goldfish is the third book in the goldfish trilogy...

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Format: Paperback

Condition: New

$14.70
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