What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

by Stan Phelps

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What's Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your "Vital Few." The book focuses on 9 different ways to do the "little extras" to promote customer advocacy and drive employee engagement with these key stakeholders.The Golden Goldfish is the third book in the goldfish trilogy...

Format:Paperback

Language:English

ISBN:0984983821

ISBN13:9780984983827

Release Date:April 2014

Publisher:9 Inch Marketing

Length:196 Pages

Weight:0.59 lbs.

Dimensions:0.4" x 6.0" x 9.0"

Related Subjects

Business Business & Investing

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What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

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