What's the Secret?: To Providing a World-Class Customer Experience

by John R. DiJulius III and John R. DiJulius

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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate...

Format:Hardcover

Language:English

ISBN:0470196122

ISBN13:9780470196120

Release Date:May 2008

Publisher:Wiley

Length:336 Pages

Weight:1.23 lbs.

Dimensions:1.1" x 6.4" x 9.0"

Related Subjects

Business Business & Finance Business & Investing Consumer Behavior Industries & Professions Marketing & Sales Textbooks

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What's the Secret?: To Providing a World-Class Customer Experience

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