What Your Clients Won't Tell You and Your Managers Don't Know
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Book Overview
Based on the client retention process that protects over $4 Billion in management contracts. Author John Gamble is the nation's leading client retention consultant. John teaches the Clients for Life... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0966543815
ISBN13:9780966543810
Release Date:January 1997
Publisher:Tenacity
Length:200 Pages
Weight:0.70 lbs.
Customer Reviews
1 rating
100% Worth it.
Published by Thriftbooks.com User , 17 years ago
So you want a good point that puts customer service into the right perspective. Look no further. What Your Clients Won't Tell You and Your Managers Don't Know, exposes all sorts of "truths" we face when dealing in a service orientated market place. Seriously this book has the courage to stress that we strive for 100% retention with our customers. Whether you believe it or not this book begins to pave the way to getting this done. I own a small business...I loved this book...I don't have 100% retentions...but I am striving for it... It's worth reading.
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