What Your Clients Won't Tell You and Your Managers Don't Know

So you want a good point that puts customer service into the right perspective. Look no further. What Your Clients Won't Tell You and Your Managers Don't Know, exposes all sorts of "truths" we face when dealing in a service orientated market place. Seriously this book has the courage to stress that we strive for 100% retention with our customers. Whether you believe it or not this book begins to pave the way to getting this done. I own a small business...I loved this book...I don't have 100% retentions...but I am striving for it... It's worth reading.