What to Say to Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers

Almost all business communication guides give us the "how" of speaking and writing. This book gives us the "what," by portraying forty-four types of bosses, employees, coworkers, and customers, and advising us on what to say to each. It's on the short list of recommended resources in my book The McGraw-Hill 36-Hour Course in Business Writing and Communication.

I needed a book to help me with my supervisor, whom after 11 years working together successfully, was not responding to any communication attempts by me. (She is an Ostrich...according to the book) I did not like the title of the book since it sounded manipulative, however, I was very glad I picked it up to see the contents. I used the "plan" on her and finally felt I had control. You can't change another person, but you can change your approach with that person. The outlines are easy to read and quickly tell you what won't work, what to try, and what to do if that doesn't work. It is not exhaustive, however, it offers a excellent starting point...which was all I really needed.Suggestion: Buy the book, Scan through the second half of the book first to find the most relevant personality/traits. Read about that personality and go back to the front of the book to continue reading about that personality. (footnote type numbers lead you to the proper place in the front of the book)I finally read the entire book and had some flattering and not so flattering realizations of myself which I have been addressing. I think this book helped me get a promotion (away from that supervisor). My director saw the way I handled a no-win situation successfully. (I never told him or anyone else about the book.)ljs