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Hardcover What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Book
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ISBN: 1626565848

ISBN13: 9781626565845

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by , , , et al.
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Format: Hardcover

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Book Overview

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful... This description may be from another edition of this product.

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Business Business & Investing Economics

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