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Hardcover Warranty Management and Product Manufacture Book

ISBN: 1852339330

ISBN13: 9781852339333

Warranty Management and Product Manufacture

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Format: Hardcover

Condition: Very Good

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Book Overview

Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed "Stage-3" warranty management, viewing warranties from a strategic perspective, starting with a strategy...

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Engineering Technology

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