Violence in the Workplace

Dr. Flannery provides an illuminating analysis of the dynamics of workplace violence. The conceptual framework he developed continues to assist policymakers in negotiating the ever growing number of incidents. This unique text is the culmination of years of Dr. Flannery's own research designs and scientifically validated data in which he presents a threefold approach to preventing workplace violence and its aftermath. This text demonstrates Dr. Flannery's usual academic excellence. It is, moreover, written in a style that makes it accessible to the person who needs it most - the employer. VIOLENCE IN THE WORKPLACE confirms Dr. Ray Flannery's status as one of the leading experts in the field.

I recently needed to research the topic of preventing violence in the workplace with emphasis on site employees. I found Dr. Flannery's Violence in the Workplace presents scientific findings in clear non-technical language and offers practical suggestions. Other books I've surveyed, have focused primarily on the disgruntled employee and how to possibly identify such employees. These authors largely appear primarily to use their own experiences in suggesting intervention strategies, with fewer other references. Flannery's book identifies the six most common types of assailants and a detailed three-fold, research-based, risk management approach, including the process of post-incident support services that he has designed and empirically tested. This book is now recommended in the Occupational and Safety Health Administration's guidelines for violence prevention in health care and retail industrial settings. It gives an understanding of the psychological sides of the issue and dovetails usefully with the federal guidelines. It has stood the test of time and I recommend it highly.