Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers
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Book Overview
Customer service must be more than a department . . . it's an attitude where everyone feels and acts accountable for creating satisfied customers. This simple, yet powerful book shows the reader how... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0809231905
ISBN13:9780809231904
Release Date:January 1996
Publisher:McGraw-Hill/Contemporary
Length:149 Pages
Weight:0.55 lbs.
Dimensions:0.4" x 5.9" x 8.9"
Customer Reviews
1 rating
A salespersons' bible
Published by Thriftbooks.com User , 21 years ago
Straightforward/no boring tech language/any salesperson looking for some winning ways will find it here. It's about serving the customer and like doing it. It's a short book but it is packed with sincerety when it comes to doing what's right for the customer. I have read this book over and over again and the advice works!
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