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Business & Investing Books > Management Books
Hardcover Uncommon Service: How to Win by Putting Customers at the Core of Your Business Book
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ISBN: 1422133311

ISBN13: 9781422133316

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

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Format: Hardcover

Condition: Very Good

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Book Overview

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service , Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive...

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Business Business & Investing Economics

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