Training Ain't Performance

Like the other reviewers, I find this book to be exceptionally clear and well-written, and provides a great introduction to the key concepts of human performance improvement (also called human performance technology). It's deceptively simple, because the book has a rigorous intellectual base, and cites key theories, authors and research in the field (not surprising, because Stolovitch and Keeps also co-edited the definitive handbook in the field). I used the book as a text in my graduate course in human performance technology. It offers many benefits as a textbook. It's readable, so it invites students to read it. It's interactive as well, which makes the reading experience more of a learning session, rather than just an absorption session. Through these activities, the book makes the abstract and admittedly difficult-to-grasp concepts of human performance improvement concrete. It also helps me model a key performance concept: build on small successes to create effective performance. Because this book is accessible, my students--many of whom are new to both the field and graduate education--can demonstrate success early in the program and that inspires them to greater success.

Stolovitch and Keeps have again (after their wildly popular Telling Ain't Training)demystified all of the processes and procedures for moving your organization from one that is mainly concerned about training to one that is focused on performance. Training is an activity. Performance is an activity coupled with the result of that activity and this book provides all of the methodology for getting valued results for your organization. Its fast paced style and fun to do exercises will make this book the one book on your professional book shelf that just ain't going to gather dust.

This book gives trainers and managers the broader skills and knowledge they need to provide solutions (beyond training) to improve workforce performance. It is easy to read, practical, and has exercises and case studies to reinforce learning. Everyone on my team is reading - and using - it.

Once again, Harold and Erica have co-authored a book which is practical, content rich and great fun to read. This book is a "must read" for anyone who wants to learn more about training, about performance and how they are different. All the worksheets, case examples and key points that are identified ensure this book will be a valued resource and not just a book to store on the shelf.

This book provides practical ideas and insights about how to best manage performance in the workplace and best invest your training dollars. Too often, we use training as the panacea to resolve workplace performance issues. Harold explains when training is really necessary and when other interventions are best suited to resolve those issues. This book should be read by business owners and managers, not just by trainers or human resource professionals.