Tourist Customer Service Satisfaction: An Encounter Approach

by Muzaffer Uysal, Francis Noe, Vincent Magnini

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

Tourist Customer Service Satisfaction...

Format:Paperback

Language:English

ISBN:113888071X

ISBN13:9781138880719

Release Date:May 2015

Publisher:Routledge

Length:198 Pages

Weight:0.66 lbs.

Dimensions:0.4" x 6.1" x 9.2"

Related Subjects

Business Business & Investing Science Science & Math Science & Scientists Science & Technology Social Science Social Sciences

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Tourist Customer Service Satisfaction: An Encounter Approach

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