Tourist Customer Service Satisfaction: An Encounter Approach

by Muzaffer Uysal, Francis P. Noe, Vincent P. Magnini

No Customer Reviews

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

Tourist Customer Service Satisfaction...

Format:Hardcover

Language:English

ISBN:0415578043

ISBN13:9780415578042

Release Date:July 2010

Publisher:Routledge

Length:198 Pages

Weight:1.05 lbs.

Dimensions:0.7" x 5.9" x 9.1"

Related Subjects

Business Business & Investing Science Science & Math Science & Scientists Science & Technology Social Science Social Sciences

Customer Reviews

0 rating

Write a review

ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.

Copyright © 2024 Thriftbooks.com Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks^® and the ThriftBooks^® logo are registered trademarks of Thrift Books Global, LLC

Tourist Customer Service Satisfaction: An Encounter Approach

Recommended

Customer Reviews

Popular Categories

Website

My Account

Partnerships

Quick Help

About Us

Follow Us