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Hardcover Tourist Customer Service Satisfaction: An Encounter Approach Book
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ISBN: 0415578043

ISBN13: 9780415578042

Tourist Customer Service Satisfaction: An Encounter Approach

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

Tourist Customer Service Satisfaction...

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Format: Hardcover

Condition: New

$200.00
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