Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry

I loved this book so much that I ordered 4 more for my staff. Great for the learners in the dental business as well as seasoned team members.

This is a phenomenal how to book. The scripts are well thought out and well written. Front desk staff, assistants and doctors can learn a great deal in how to effectively communicate the many problems that can arise in a dental office. Scripts can be reviewed as problems arise. Very well organized and easy to understand, I recommend it highly for books of this type. For the price, it is an incredible bargain!

This book provides many ways to help build trust & confidence in patient relationships. Highly recommended!

I have been a dental hygienist now for two years, and was still a little thrown back when patients hit me with questions that I just wasn't postive I knew the answer to. Ones such as: "Why does dental treatment cost so much?" or "Are you any good?" And the toughest question of all to answer, "Do you treat patients with AIDS?" These rough questions often left me fumbling to come up with a well thought out, yet correct answer. That was until I read Robin Wright's book. This book helped me to be more comfortable answering the not so easy questions that come up when I am conversing with patients, and even helped me to communicate better with the office staff as well. Because I am able to answer these questions more effectively due to this book, it has helped me to develop a better rapport with my patients, and has built up their trust in me as a dental health care provider. Reading this book has taught me to really become a better listener in general, and to understand my patients questions and concerns. Until I read this book, I never really knew how rewarding being a dental health care provider could be, because I was always nervous about saying the "right" thing. Now I am more confident in myself, and in turn I feel that my patients are more confident in me as well.

Ever had a patient spring one of those really complicated questions at you--usually in a voice loud enough so that the entire waiting room can hear? Something like, "I see you all wear gloves now. Is one of you SICK? " This book not only helps you respond to many of the most frequently asked and toughest questions, but helps give you confidence in responding to your patients, whatever the question.