Total Quality Management in Human Service Organizations
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Book Overview
Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also...
Format:Hardcover
Language:English
ISBN:0803949499
ISBN13:9780803949492
Release Date:September 1993
Publisher:Sage Publications, Inc
Length:112 Pages
Weight:0.42 lbs.
Dimensions:0.5" x 6.0" x 9.0"
Related Subjects
Administration & Medicine Economics Business Business & Finance Business & Investing Economics Hospital Administration Management & Leadership Political Science Politics & Government Politics & Social Sciences Public Affairs & Policy Public Policy Quality Control Social Science Social Sciences Social Services & Welfare Social Work Textbooks Total Quality ManagementCustomer Reviews
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