Total Quality Management in Government: A Practical Guide for the Real World

by Ronald Brand and Steven Cohen

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This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U.S. Air Force, and Department of Veteran...

Format:Hardcover

Language:English

ISBN:1555425399

ISBN13:9781555425395

Release Date:April 1993

Publisher:Jossey-Bass

Length:228 Pages

Weight:1.10 lbs.

Dimensions:0.9" x 6.3" x 9.3"

Related Subjects

Business Business & Investing Communication Policy Management & Leadership Political Science Politics & Government Politics & Social Sciences Total Quality Management

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Total Quality Management in Government: A Practical Guide for the Real World

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