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Hardcover Total Quality Management in Action Book

ISBN: 0131386034

ISBN13: 9780131386037

Total Quality Management in Action

This volume attempts to answer some of the most commonly asked questions in relation to quality management: how do we start?, and how do we do it? The text follows a fictional character, Chuck Champion, a manager who succeeds by integrating the theory of TQM with applicable techniques.

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Format: Hardcover

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