Total Quality Control
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Book Overview
"Total Quality Control" integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised "Fourth Edition" introduces... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0070203547
ISBN13:9780070203549
Release Date:January 1991
Publisher:McGraw-Hill Companies
Length:863 Pages
Weight:2.97 lbs.
Dimensions:1.6" x 6.7" x 9.5"
Customer Reviews
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A landmark in the history of the theory of quality
Published by Thriftbooks.com User , 17 years ago
This is one of the key works that led to the popularity of "Total Quality Management" (TQM). TQM eventually became unfashionable as "quality" consultants watered it down to a mindless collection of bureaucratic "best practices" but in Feigenbaum, you see the critical thinking, multidimensionality, and detailed modeling and mathematics that gave TQM its early credibility.
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