Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
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A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical 'action plan' format,Sherman challenges the reader to think about solutions, not justideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas...
Format:Paperback
Language:English
ISBN:0787943924
ISBN13:9780787943929
Release Date:December 1998
Publisher:Jossey-Bass
Length:400 Pages
Weight:1.50 lbs.
Dimensions:0.9" x 7.5" x 9.3"
Related Subjects
Administration & Medicine Economics Business Business & Investing Entrepreneurship Health Health Care Administration Health, Fitness & Dieting Health, Fitness & Dieting Hospital Administration Industries & Professions Management & Leadership Politics & Government Public Affairs & Policy Small Business & Entrepreneurship Social Services & Welfare Total Quality Management TrainingCustomer Reviews
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