Rarely does one get the chance to join an organization - one that is still in its early stages of development and destined to sit at the top and then play a pivotal role in helping it achieve that destiny. That opportunity arose when I joined FedEx in 1979. (The company was called Federal Express and was known as FedEx from its inception in 1973 until 1994. In 1994, FedEx became the official name, and following the acquisition of Caliber Systems...