To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you're a police officer, security officer, ER nurse, bartender, EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe whiledoing so.This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT...