Thriving on Adaptability: Best Practices for Knowledge Workers
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Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively. Surendra Reddy points out in his Foreword:
"Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company's repertoire of knowledge,...
Format:Paperback
Language:English
ISBN:0986321400
ISBN13:9780986321405
Release Date:January 2015
Publisher:Future Strategies Inc
Length:274 Pages
Weight:1.06 lbs.
Dimensions:0.6" x 7.0" x 10.0"
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