Thinking of... People-centric Process Management? Ask the Smart Questions

by Mark McGregor and Ian Gotts

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Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the "outside-in" or the customer's point of view, remembering...

Format:Paperback

Language:English

ISBN:1907453008

ISBN13:9781907453007

Release Date:February 2010

Publisher:Smart Questions

Length:168 Pages

Weight:0.54 lbs.

Dimensions:0.4" x 6.1" x 9.2"

Related Subjects

Business Business & Investing Economics

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Thinking of... People-centric Process Management? Ask the Smart Questions

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