The success stories in information technology are well-known: Windows 95, Lexis/Nexis, Lotus 123, the Macintosh, SABRE. However, there have also been an unnecessarily high number of failures. This text provides a framework and method to quantitatively assess the shareholder value created by a technology system before it is built or acquired. It walks readers through every aspect of evaluating an IT system within their business environment, from concept...