The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More!
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Book Overview
Make your online customers happy--and create new ones--with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving...
Format:Hardcover
Language:English
ISBN:0470637706
ISBN13:9780470637708
Release Date:January 2011
Publisher:Wiley
Length:258 Pages
Weight:1.00 lbs.
Dimensions:0.9" x 6.4" x 9.1"
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