The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

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The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization...

Format:Hardcover

Language:English

ISBN:1259641104

ISBN13:9781259641107

Release Date:September 2016

Publisher:McGraw-Hill Companies

Length:448 Pages

Weight:1.40 lbs.

Dimensions:1.5" x 6.3" x 9.1"

Related Subjects

Business Business & Investing Economics

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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

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