The Service Edge: 101 Companies That Profit from Customer Care
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Book Overview
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0452264936
ISBN13:9780452264939
Release Date:September 1990
Publisher:Plume Books
Length:608 Pages
Weight:1.60 lbs.
Dimensions:1.4" x 6.0" x 9.1"
Customer Reviews
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what went wrong, what went right
Published by Thriftbooks.com User , 15 years ago
in view of the 2008 financial situation, it's fascinating to look at these accounts of companies in 1989 and see which are still strong. Peters proposes five operating principles of successful companies, and discusses hospitals, airlines, manufacturing, retailing, food, automotive, etc.
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