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Hardcover The Road to Excellence: Becoming a Process-Based Company Book

ISBN: 1890783013

ISBN13: 9781890783013

The Road to Excellence: Becoming a Process-Based Company

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Recommended

Format: Hardcover

Temporarily Unavailable

We receive fewer than 1 copy every 6 months.

Customer Reviews

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A must-read for managers in the post-reengineering workplace

This book provides answers to some of the key questions about creating sustainable competitive advantage. It goes beyond the often destructive one-time efforts of reengineering to focus on behaviors that support ongoing customer satisfaction. This is an excellent field guide for management teams who want to create a process based management approach!
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