A must-read for managers in the post-reengineering workplace
Published by Thriftbooks.com User , 25 years ago
This book provides answers to some of the key questions about creating sustainable competitive advantage. It goes beyond the often destructive one-time efforts of reengineering to focus on behaviors that support ongoing customer satisfaction. This is an excellent field guide for management teams who want to create a process based management approach!
ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.