The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

by Dave Harmeyer

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More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone,...

Format:Paperback

Language:English

ISBN:0810888157

ISBN13:9780810888159

Release Date:February 2014

Publisher:Rlpg/Galleys

Length:172 Pages

Weight:0.50 lbs.

Dimensions:0.4" x 5.9" x 8.9"

Related Subjects

Language Arts

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The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

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