The Phoenix Agenda: Power to Transform Your Workplace

I'm Donald Freeman, former General Manager of Operations for Sprint in Phoenix(read about Don in Fish Tales from Charthouse). I have had the responsibility of opening and managing large customer service call centers. I have read the Phoenix Agenda at least twice now and I expect I will read it again in the future for inspiration. I have purchased copies for all supervisors and managers in 2 different divisions (75 books) over the past 5 years. I also recommend this book in my call center consulting business. The book is a must for anyone managing large teams of 500 plus employees. The book reads much like a text book so don't expect a long story book. This book builds the foundation understanding for managers to INVENT THE FUTURE and manage CULTURE CHANGE in the work place. It gives you the understanding rather than just giving examples. We learned the fundamental ideas on how to have continual action plans, articulate strategies, exploit moments of truth, create wisdom, and complete the past. This book has helped us to create higher levels of performance in large teams. If you are wanting to transform your work place start with this book. It is not a management "fad" but it is the basics of making change that never ends in our world today. The valued insight builds on any situation the workplace is currently in.