The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
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Book Overview
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee owners of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their...
Format:Hardcover
Language:English
ISBN:1422110230
ISBN13:9781422110232
Release Date:November 2008
Publisher:Harvard Business Review Press
Length:240 Pages
Weight:0.40 lbs.
Dimensions:0.9" x 6.3" x 9.3"
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