Writing good memos and letters is a lost art, which plagues many businesspeople. However, it doesn't have to plague you. Using a simple, four-step formula, the author guides you through the proper steps to effective writing, making it a quick and painless procedure. There are sample letters and memos from 18 companies (all anonymous to protect confidentiality) that adhere to good letter/memo writing practices and utilize the four-step process. It...