The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions

"This book brings together", Chun Wei Choo writes, "the insight developed from research in organization theory and information science into a generel framework for understanding the richness and complexity of information use in organizations. Research in organization theory suggests that organizations create and use information in three strategic arenas. First, organizations interpret information about the environment in order to construct meaning about what is happening to the organization and what the organization is doing. Second, they create new knowledge by converting and combining the expertise and know-how of their members in order to learn and innovate. Finally, they process and analyze information in order to select and commit to appropriate courses of action...The book has the following objectives. First, it analyzes and compares the principal modes by which an organization uses information strategically to make sense of its changing environment, create new knowledge for innovation, and make decisions that reflect past learning and ongoing adaptation. Second, it examines the structure and dynamics of information seeking...Third, it proposes a new framework of the knowing organization (from the Preface)."In this context, Chun Wei Choo divides his book into seven chapters, and he:* introduces the theories of organizations as sense-making communities, knowledge-creating enterprises, and decision-making systems, and show how the three modes of information as sense making, knowledge creating, and decision making use complement each other by supplying some of the missing pieces necessary for each mode to function.* identifies and relates the major elements that influence the behavior of the individual when seeking (starting, chaining, browsing, differentiating, monitoring, extracting, verifying, and ending) and using (selection and processing of information) information.* shows how organizations, as social systems of people, structures, and processes, use information to make sense of the environment, create new knowledge for learning and innovation, and make decisions that enable action.* examines the theory and process underlying the knowing organization.* describes the tensions as tensions in sense making, tensions in knowledge creating, and tensions in decision making that are inherent in the knowing processes, and how the dynamics of balancing these tensions enable the knowing organization to be effective in the short term, and adaptive over the long term.This book is highly recommended for HR and IT professionals.

A highly informative examination of a type of organization that is successful by using information strategically to make sense of its changing environment, creating new knowledge for innovation, and making decisions that reflect past learning and adaptation. Provides a general model for understanding information use and many other models. Filled with references to research and other publications. This is an informative, information-packed book! Excellent.

It mainly focuses on information systems as a core of living organizations. I liked and I recommend this work to everybody who likes original works on organizations.