The Keys to Conclict Resolution: Proven Methods of Resolving Disputes Voluntarily

In The Keys to Conflict Resolution, Ted Kheel details the workings of negotiation, mediation and arbitration: the voluntary techniques of conflict resolution. In easy-to-follow language, citing examples from his own experience, he shows how the techniques can be used to produce positive results in all types of disputes. In basic, straightforward prose he lays out the Ten Commandments for mediators, arbitrators and negotiators: guidelines for generals as well as foot soldiers on the battlefield of conflict resolution - and for those of us who merely want to convince the neighbor to mow the lawn at a normal hour.

I recently read "The Keys to Conflict Resolution," by Theodore W. Kheel (Four Walls, Eight Windows Press, 1999) and loved it. I strongly recommend the publication to your other readers.The author, who is nationally renowned for his skills in conflict management, shares his wisdom on the subject in the most accessible form imaginable. The book is profound yet simple. It teaches, yet it is not didactic. The invaluable insights of a gifted man are brought to life with anecdotes drawn from years of experience, and examples drawn from current events. Sitting down to read the book is as enjoyable as picking up an issue of your favorite magazine. I especially recommend the book as a resource material for graduate and post-graduate courses dealing with conflict management-- whether it be in the field of labor relations, community relations, foreign relations, or even domestic relations. The material provides a goldmine of information, presented in a form that would be ideal for stimulating class room discussion.J. Stanley

Ted Kheel has written a masterful, poignant and important book. In an increasingly litigious and contentious world, his is a voice of reason, compassion and true vision. As Karl Llewellyn observed, "Technique without compassion is a menace, and compassion without technique is a mess." Mr. Kheel gives us both, in a manner that is brilliantly accessible, thought-provoking and inspiring.