Key to Great Leadership: Rediscovering the Principles of Outstanding Service

I am using the material from this book every day. I am also asking others to take the time to read it.

Learn from others mistakes and accomplishments in the service industry by simply reading the very relevant examples Peter has accumulated over the years. Whether you are a frustrated employee, or a "successful" CEO, rating yourself and your company with these universal principles and qualities will be sure to give you some surprises. If you or your company can score a 10 on 10 on each topic; I'm sure you're having lots of relative success, no matter what the economic situation.

I've been in the hospitality industry for over 20 years, and this is by far the most useful book for both the manager and the front line employee. Burwash states that "we are all leaders" and that is absolutely true. I strongly recommend that team leaders, HR leaders, and front line associates read this, and USE it. It will make a definite impact on the quality of your professional and personal life!