The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

by Donna Knapp

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The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The...

Format:Paperback

Language:English

ISBN:1604270497

ISBN13:9781604270495

Release Date:August 2010

Publisher:J. Ross Publishing

Length:248 Pages

Weight:0.80 lbs.

Dimensions:0.6" x 6.0" x 8.9"

Related Subjects

Business Business & Investing Computers Computers & Technology Economics

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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

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