The Elements of VUI Style: A Practical Guide to Voice User Interface Design
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Interactive Voice Response (IVR) telephony systems have acquired a notorious (and often deserved) reputation for being frustrating to use. Currently deployed IVRs are generally perceived by users as little more than obstacles installed by companies to keep callers from reaching expensive human agents, rather than helpful tools that can effectively serve caller needs. Users are confronted with long prompts, confusing menus, and ambiguous prompts. Often,...
Format:Paperback
Language:English
ISBN:1461188172
ISBN13:9781461188179
Release Date:September 2012
Publisher:CreateSpace Independent Publishing Platform
Length:140 Pages
Weight:0.55 lbs.
Dimensions:9.0" x 0.3" x 6.0"
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