The Customer Service Training Tool Kit

by Jeff Gee and Val Gee

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Train your staff to provide great customer service in every situation!

Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used as is in short sessions of less than an hour or combined to create...

Format:Hardcover

Language:English

ISBN:0079137733

ISBN13:9780079137739

Release Date:December 1999

Publisher:McGraw-Hill Companies

Length:365 Pages

Weight:2.70 lbs.

Dimensions:1.0" x 8.8" x 11.2"

Related Subjects

Business Business & Investing Economics

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