The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
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Book Overview
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In...
Format:Paperback
Language:English
ISBN:0814431836
ISBN13:9780814431832
Release Date:March 2013
Publisher:Amacom
Length:208 Pages
Weight:0.80 lbs.
Dimensions:0.6" x 6.0" x 8.9"
Age Range:18 years and up
Grade Range:Postsecondary and higher
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