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Hardcover The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business Book
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ISBN: 0071809937

ISBN13: 9780071809931

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

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Format: Hardcover

Condition: Good

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Book Overview

Understand Consumer Psychology to Drive Profits and Growth

Want to know exactly what's driving your customer's behavior?
NOW YOU CAN

The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.

In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra:...

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Business Business & Investing Economics

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