The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

by Sriram Dasu, Richard Chase, Richard B. Chase

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Understand Consumer Psychology to Drive Profits and Growth

Want to know exactly what's driving your customer's behavior?
NOW YOU CAN

The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.

In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra:...

Format:Hardcover

Language:English

ISBN:0071809937

ISBN13:9780071809931

Release Date:July 2013

Publisher:McGraw-Hill Companies

Length:240 Pages

Weight:1.08 lbs.

Dimensions:1.0" x 6.3" x 9.1"

Related Subjects

Business Business & Investing Economics

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

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