The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

by Darryl S. Doane and Rose D. Sloat

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"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce...

Format:Paperback

Language:English

ISBN:0814433359

ISBN13:9780814433355

Release Date:May 2005

Publisher:Amacom

Length:304 Pages

Weight:1.64 lbs.

Dimensions:0.7" x 8.5" x 11.0"

Age Range:17 years and up

Grade Range:Grade 12 and higher

Related Subjects

Business Business & Investing Economics

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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

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