The Customer Satisfaction Audit
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The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans. This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first explains the customer satisfaction process in detail, then analyses...
Format:Paperback
Language:English
ISBN:190243398X
ISBN13:9781902433981
Release Date:July 2008
Publisher:Triarchy Press Ltd
Length:112 Pages
Weight:0.64 lbs.
Dimensions:0.2" x 8.3" x 11.7"
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