The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell

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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment...

Format:Hardcover

Language:English

ISBN:0770435602

ISBN13:9780770435608

Release Date:January 2013

Publisher:Crown Currency

Length:208 Pages

Weight:0.68 lbs.

Dimensions:0.8" x 5.2" x 7.8"

Related Subjects

Customer Service Employee Engagement Problem Solving Teamwork Time Management Workplace Culture Business Business & Investing Economics

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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